Casestudy - Kingswood

Leisure

Issue

The Seward family manages three Hotels in Sidmouth. Hospitality has been a family tradition for many years. The Kingswood Hotel had persevered with an outdated telephone system - the BT Kinsman. The console had been repaired on a number of occasions and the system was generally starting to deteriorate. Calls were being missed and the overall dated appearance of the Kinsman was no longer in keeping with the Hotel.

Solution

IP Office installed a new Panasonic KXTDA Hotel System. This included a new smarter console arrangement, voicemail, and a link to the Hotel Perfect front of house system for billing. The existing analogue lines were connected to the new system negating the need to change long standing numbers or incur costs from BT. The Panasonic product is packed with hotel specific features, including a full HAI (Hotel Application Interface). HAI links the telephone system to the front of house package to deliver information as required. Check-in opens the handset in the room to make calls and check-out bars it. Alarm calls can be set in the room or at the console and baby listening can be activated from any extension. Notification of room status can be communicated to front of house, along with any billing information

Outcome

The hotel can be confident that no calls are being lost. The HAI has allowed the hotel to significantly improve efficiency (particularly with regard to billing) and the customer experience. “Voice Mail ensures that I never miss a call and the guests can reliably ring reception for drinks or room service. Good communications just makes good business sense” Mark Seward.

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