Casestudy - Helston

Manufacturing

Issue

Helston Motor Group is one of the 25 largest dealer groups in Britain, with dealerships throughout Cornwall, Devon, Somerset and Dorset, covering 13 manufacturers. The group’s flagship site - Westerly BMW in Exeter - was using an outdated Alcatel phone system. There were no networked connections between sites. Some of the older sites had infrastructure issues that had impeded the introduction of more modern telecoms. The priorities for the business were to improve group-wide communications and to provide mobility for sales staff to view and discuss vehicles with potential customers in real time.

Solution

Throughout the Helston Garages Group IP Office Ltd deployed the Avaya IP Office 500 communications platform. This is ideally suited to the requirements with full hybrid capabilities. At the Westerly BMW Exeter site the requirement included over 100 DECT cordless handsets to provide full mobility for the sales team. At the time the DECT cordless installation was the biggest in Europe for Avaya on the IP Office 500 platform. Inter-site networking has been achieved over a majority of sites using the award winning SIP solution – iLine. The hybrid architecture provided maximum flexibility to overcome infrastructure issues, supporting analogue, digital or IP deployment as appropriate.

Outcome

Communication between sites is greatly simplified and more efficient, while the free inter-site calls reduce costs. “Deploying a fully networked infrastructure is easy with IP Office Ltd. Not only do they understand what they are doing but also have the product sets with Avaya and iLine all in house. End to end communications - the only company I have found to achieve this” Tom Moore, IT Director Helston Garages Group

Education

Healthcare

Leisure

Manufacturing

Professional Services

Retail

Experience is Everything...

  • Capco
  • Dartington
  • Luscombe
  • Heliwork
  • Morgan
  • Xeretec
  • Crime Stoppers
  • Denbow
  • Dynamik
  • Frome
  • Liberty Vets
  • Queens College

    Contact Us

    IP Office Ltd
    Silverdown Park
    Fair Oak Close
    Exeter
    EX5 2UX

    0800 048 1738
    This email address is being protected from spambots. You need JavaScript enabled to view it.

    Invalid Input
    Invalid Input
    Invalid Input
    Invalid Input

    • IP Office Ltd

      Тhe daily confinement of working-from-home can create feelings of isolation and loneliness. Here are 8 ideas how to… twitter.com/i/web/status/1…
    • IP Office Ltd

      "Working from home saved my career!" Find out how Remote Working enabled a busy Support Engineer to cope, survive a… twitter.com/i/web/status/1…
    • IP Office Ltd

      Working From Home, working flexibly and virtually is in our DNA. It's at the core of the solutions we offer and it'… twitter.com/i/web/status/1…
    • IP Office Ltd

      Тhe daily confinement of working-from-home can create feelings of isolation and loneliness. Here are 8 ideas how to… twitter.com/i/web/status/1…
    • IP Office Ltd

      What's it like to Work From Home with three young children nearby, a barking dog and lots of potential disturbances… twitter.com/i/web/status/1…

    Design by Clystnet. IP Office Ltd © 2018 All rights reserved

    TERMS & CONDITIONS | PRIVACY POLICY | GUIDELINES | CODE OF PRACTICE | CONTACT US | SITE MAP | LOGIN