Casestudy - Dartington Crystal

Manufacturing

Issue

Dartington Crystal is the only crystal brand still producing in the UK. The company won exclusive rights to make crystal products to mark the London 2012 Olympic Games including glasses, vases, paperweights, bowls and picture frames. With such a high profile opportunity there was concern over the capability and cost of their ageing telecoms technology, which was based on BT’s legacy ISDN technology, DASS2.

Solution

IP Office Ltd explained the unique benefits of the private VoIP MPLS network: i-Line, in conjunction with the market leading Avaya IP Office 500 telephone system. Using PC Software, all staff using analogue telephones (the majority of users) could gain all the business benefits of an IP or digital telephone without the expense of changing any hardware. Reception was enhanced by removing the cumbersome operator station in favour of a PC based operator’s console. Full visibility of staff status and improved call handling dramatically increased customer service levels. IP Office Ltd also supplied the network services, reducing line rental and call charges and has ensured that Dartington Crystal continues to benefit from price reductions and enhancements to their system.

Outcome

Introducing i-Line for Dartington Crystal resulted in considerable cost savings, minimised telephone line contention and provided a true business continuity plan for the business, while increasing the total number of lines by one! “This has proved to be fantastic and very easy to use. The implementation was very professionally done, training was excellent and we are extremely happy with IP Office Ltd and the purchase we made from them.” Philip Hill, Finance Director

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    Contact Us

    IP Office Ltd
    Silverdown Park
    Fair Oak Close
    Exeter
    EX5 2UX

    0800 048 1738
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