4.6 Stars - 40 Reviews



Helston Motor Group is one of the 25 largest dealer groups in Britain, with dealerships throughout Cornwall, Devon, Somerset and Dorset, covering 13 manufacturers. The group’s flagship site – Westerly BMW in Exeter – was using an outdated Alcatel phone system. There were no networked connections between sites. Some of the older sites had infrastructure issues that had impeded the introduction of more modern telecoms. The priorities for the business were to improve group-wide communications and to provide mobility for sales staff to view and discuss vehicles with potential customers in real time.


Throughout the Helston Garages Group IP Office Ltd deployed the Avaya IP Office 500 communications platform. This is ideally suited to the requirements with full hybrid capabilities. At the Westerly BMW Exeter site the requirement included over 100 DECT cordless handsets to provide full mobility for the sales team. At the time the DECT cordless installation was the biggest in Europe for Avaya on the IP Office 500 platform. Inter-site networking has been achieved over a majority of sites using the award winning SIP solution – iLine. The hybrid architecture provided maximum flexibility to overcome infrastructure issues, supporting analogue, digital or IP deployment as appropriate.


Communication between sites is greatly simplified and more efficient, while the free inter-site calls reduce costs. “Deploying a fully networked infrastructure is easy with IP Office Ltd. Not only do they understand what they are doing but also have the product sets with Avaya and iLine all in house. End to end communications – the only company I have found to achieve this” Tom Moore, IT Director Helston Garages Group

Carbon Neutrality

IP Office Ltd announces plans to be carbon neutral at least by the end of 2025, by both reducing and offsetting its carbon emissions. The commitment reflects the focus toward becoming a more sustainable organization by improving environmental performance and driving long-term, sustainable growth.

To achieve carbon neutrality, IP Office Ltd will focus on areas including reducing travel emissions, sustainable procurement practices and purchasing more renewable energy to power offices, for example wind or solar energy. It also plans to purchase carbon credits to offset the carbon footprint and invest in projects that reduce carbon.

Protecting the planet for future generations is an important issue for people and becoming carbon neutral is a first step forward on the sustainability journey.

Continued by Carbon Zero and Negative Carbon.

We encourage our supply chains to reduce carbon wherever possible and we look to work with those companies that demonstrate this in their procedures.

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