East Devon Health

Issue

Exe Estuary consists of 16 surgeries in and around the East Devon area, they had a mixture of telephone systems and communications providers. The group were looking to federate and integrate all communications.

Solution

IP Office Ltd installed an Avaya IP Office 500 at each site running on a mixture of traditional ISDN Lines and SIP. With the powerful systems in place the surgeries can now link the communications and run from each surgeries resource. If one surgery has reception staff off, then they can dynamically assign the calls to go to a different surgery and not miss a single patient call. The mixture of historic ISDN and latest SIP lines mean that no termination charges were experienced, making a seamless and cost-effective deployment.

Outcome

The group have drastically reduced costs from their communications. They have a completely linked network of telephone systems ensuring minimum wait time for patients and maximum efficiency for the staff. The surgeries now have the option to share resources and to share the busy call load.

Carbon Neutrality

IP Office Ltd announces plans to be carbon neutral at least by the end of 2025, by both reducing and offsetting its carbon emissions. The commitment reflects the focus toward becoming a more sustainable organization by improving environmental performance and driving long-term, sustainable growth.

To achieve carbon neutrality, IP Office Ltd will focus on areas including reducing travel emissions, sustainable procurement practices and purchasing more renewable energy to power offices, for example wind or solar energy. It also plans to purchase carbon credits to offset the carbon footprint and invest in projects that reduce carbon.

Protecting the planet for future generations is an important issue for people and becoming carbon neutral is a first step forward on the sustainability journey.

Continued by Carbon Zero and Negative Carbon.

We encourage our supply chains to reduce carbon wherever possible and we look to work with those companies that demonstrate this in their procedures.

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