Get Support

Get Support

Consistent, reliable support for your communications system is an essential part of any business’ continuity planning.

Support from IP Office Ltd offers peace of mind by providing:

  • Dedicated support desk equipped with remote system diagnostics and access to BT/Openreach fault diagnosis and reporting.
  • Calls prioritised by severity and contract SLAs
  • Option of 24/7/356 fault reporting
  • All commonly used parts held in stock for minimal downtime
  • Experienced and knowledgeable technical staff
  • Unlimited on site end user training
  • Option of free remote moves and changes
  • Single point of contact – we won’t charge you if the fault is due to the 3rd party line provider!*

A pro-active approach to problem solving ensures that any incident is pushed to a solution as quickly as possible, and no open ticket is closed without appropriate testing and customer agreement that the issue is corrected.

We offer a choice of fault reporting either by phone or email to a dedicated

address :- support@ipofficeltd.co.uk

Your call will be logged and queued for action by the first available engineer, who are all field engineers with practical on-site experience.

You can find user guides for the Avaya IP Office system here.

You can find user guides for Siemens/Unify systems here.

IP Office Ltd Support – Existing Avaya, Unify (Siemens) or Panasonic Systems – contact now for a competitive quotation 01392 445566 or if you have an on-going problem.

As well as sort access to customer area, billing etc..

Click to open your Customer Login for Voice over IP Ltd calls and rental billing.

 

Log a Telephony Support Call

Telephony Fault

  • Please provide as much information as possible to enable us to assist, an engineer will be in contact shortly.
  • Your Details

  • Problem Details

  • Phone System Details

 

Verification

Log a Lines and Minutes Support Call

Lines and Minutes Fault

  • Please provide as much information as possible to enable us to assist, an engineer will be in contact shortly.
  • Your Details

  • Problem Details

 

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Log a Business Mobiles Support Call

Send us a message

 

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Log an IT Support Call

IT Fault

  • Please provide as much information as possible to enable us to assist, an engineer will be in contact shortly.
  • Your Details

  • Problem Details

 

Verification